Description

Contra Costa Medical Career College’s Medical Administrative Assistant/Electronic Health Records Specialist course thoroughly prepares students for the administrative skills medical administrative assistants need to know. This program integrates all of the front office topics and skill competencies required for today’s industry standards. This program also covers material dealing with medical office, medical records, management skills, client service skills and responsibilities, client education and legal/ethical issues. Administrative duties include scheduling and receiving patients, preparing and maintaining medical records, performing basic secretarial skills and medical transcription, handling telephone calls and writing correspondence, serving as a liaison between the physician and other individuals, and managing practice finances.

This course will cover the usage and management of health information and the electronic health record (EHR). This course will also introduce the students to the use of health information and the electronic health record for any setting within the health care industry from acute, ambulatory, long term, home health, specialty, population health, and personal health that encompass the continuum of care. This course will provide students with a practical understanding of what an electronic health record specialist is and how important they are in the job market today. This course will enable the students to assemble the patient’s health record and ensure all information is complete, properly identified and authenticated. EHR specialist’s duties will vary with size and specialty of the facility in which they may work. Many can specialize in varying areas or one aspect of the EHR such as entry-level coders, encoding within a hospital setting, abstractors and or coding specialist, HIPAA Compliance Officers or HIM (Health Information Managers) and be over entire departments within larger healthcare facilities.

Duties

• Display Professionalism
• Apply Communication Skills
• Demonstrate Keyboarding Skills And Computer Awareness
• Perform Business Software Applications
• Work Within Computer Operating Environments
• Perform Administrative Duties
• Apply Legal, Ethical, And Confidentiality Concepts To Practice
• Manage The Office
• Provide Patient Instruction
• Manage Practice Finances

Upon successful completion of the course, the student should be able to

• Articulate the main roles and responsibilities of the Medical Office Assistant, including administrative, clinical and general.
• Identify different types of medical institutions and medical offices.
• Understand personal/professional, medical/legal and bio-ethical standards, and the importance of safeguarding confidentiality.
• Define acceptable office behavior, including proper telephone etiquette and the importance of patient sensitivity and confidentiality.
• Define medical malpractice, abandonment, fraud and abuse
• Be able to distinguish among the five drug schedules of controlled substances
• List procedures for scheduling and referring patients, and handling walk-in emergency patients
• Identify and discuss at least three important interpersonal skills
• Identify and become familiar with the various types of written correspondence in a medical office
• Create a block-style letter that conforms to all formatting requirements
• Understand what is required to create and submit a medical bill.
• Define a Release of Medical Information, Explanation of Benefit, Assignment of Benefit, and Electronic Remittance Advice
• Develop an understanding of the term HMO, and be able to interpret the information contained on the patient’s insurance card
• Define the terms and distinguish among: Express, Implied and Informed Consents
• Understand the financial terms and procedures involved in operating a medical office practice, including Income, Expense, Accounts Receivable, Accounts Payable, Cash and Accrual Accounting, Write-off Adjustments
• Define safety and infection control standards and procedures in a medical office
• Demonstrate awareness of HIPAA Compliance, Confidentiality Laws, PHI
• Create a personal Resume and Cover Letter incorporating the new medical office skills and concepts developed through this course

Type of degree conferred : Certificate

2010 Class Schedule - Certified Medical Administrative Assistant/Electronic Health Records Specialist